At E-MERCHANT, we offer a wide range of products across various categories, including household essentials, cleaning supplies, health and beauty items, toys, and more. Our goal is to be your one-stop shop for all your needs.

Placing an order is simple! Just browse our website, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You’ll receive a confirmation email once your order is placed.

After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our courier's website or our order tracking page.

We offer a 30-day return policy on most items. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. The item must be unused, in its original packaging, and in the same condition as when you received it. For more details, please refer to our 30-Day Return Policy.

To initiate a return, please contact our Customer Service team at [info@emerchantltd.com] or call us at [+44 7424 962242]. Provide your order number and the reason for the return, and we’ll guide you through the process.

Return shipping costs are generally the responsibility of the customer, unless the item is defective or incorrect. In such cases, we will cover the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item. Exchanges will be shipped once the returned product is received.

If you receive a defective or damaged item, please contact us immediately at [info@emerchantltd.com ] or [+44 7424 962242]. We will arrange for a replacement or issue a refund at no additional cost to you.

Once an order is placed, it is processed quickly to ensure timely delivery. Therefore, we may not be able to make changes or cancellations. If you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to assist you.

If you have any further questions or need assistance, don’t hesitate to reach out to our Customer Service team. We’re here to help!