Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
30-Day Return Policy
At E-MERCHANT LTD, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a straightforward 30-day return policy to make your shopping experience as seamless as possible.
How It Works:
Eligibility: You may return most items within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Initiating a Return: To start the return process, please contact our Customer Service team at [contact@emltd.store] or call us at [+44 7424 962242]. Provide your order number and the reason for the return. Our team will guide you through the next steps.
Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50. E-MERCHANT LTD is not responsible for items lost or damaged during return shipping.
Refunds and Exchanges: Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item. For exchanges, we will ship the replacement item once we receive the returned product.
Non-Returnable Items: Certain items, such as personalized or custom products, may not be eligible for return. Please check the product description or contact our Customer Service team for specific details.
Exceptions and Additional Information:
Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or issue a refund at no additional cost to you.
Order Errors: If we have made an error with your order, such as sending the wrong item, we will cover the return shipping costs and ensure you receive the correct product.
We strive to make your return experience as smooth as possible. If you have any questions or need assistance, please don’t hesitate to reach out to our Customer Service team. Your satisfaction is our priority.
Thank you for shopping with E-MERCHANT LTD!
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Shipping & Delivery
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
Welcome to our Frequently Asked Questions (FAQs) section! Here, you'll find answers to some common queries about our products, services, and policies. If you have any additional questions, please feel free to contact our Customer Service team.
FAQs
At E-MERCHANT LTD, we offer a wide range of products across various categories, including household essentials, cleaning supplies, health and beauty items, toys, and more. Our goal is to be your one-stop shop for all your needs.
Placing an order is simple! Just browse our website, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You’ll receive a confirmation email once your order is placed.
After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our courier's website or our order tracking page.
We offer a 30-day return policy on most items. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. The item must be unused, in its original packaging, and in the same condition as when you received it. For more details, please refer to our 30-Day Return Policy.
To initiate a return, please contact our Customer Service team at [contact@emltd.store} or call us at [+44 7424 962242]. Provide your order number and the reason for the return, and we’ll guide you through the process.
Return shipping costs are generally the responsibility of the customer, unless the item is defective or incorrect. In such cases, we will cover the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item. Exchanges will be shipped once the returned product is received.
If you receive a defective or damaged item, please contact us immediately at [contact@emltd.store] or [+44 7424 962242]. We will arrange for a replacement or issue a refund at no additional cost to you.
Once an order is placed, it is processed quickly to ensure timely delivery. Therefore, we may not be able to make changes or cancellations. If you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to assist you.
Currently, we only offer shipping within the United Kingdom. We are working on expanding our shipping options and will update our policies as we grow.
If you have any further questions or need assistance, don’t hesitate to reach out to our Customer Service team. We’re here to help!
Online store of household appliances and electronics
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